Participants have the right to:

  1. be a full participant in decisions made about the services you receive.
  2. complain or express your concerns about the service without fear of losing the service or suffering any other recriminations.
  3. have your complaint dealt with fairly and promptly.
  4. be represented by another person of your choice.
  5. be informed about what services are available.
  6. be assessed to receive services without discrimination.
  7. an interpreter service for meetings if required.
  8. receive services that are aware of your language and culture.
  9. decide what services you want to receive. You may have to wait if the service cannot be provided to you immediately.
  10. privacy and confidentiality. You can expect that no information will be provided to anyone else outside the service without your permission.
  11. view or correct any information held by the service about yourself. If your needs or circumstances change you can request a meeting with the service to discuss.
  • Just wanted to thank you for the amazing support staff you have put into our home to help with our daughter . One outstanding support worker supported her in such a professional manner , and was not afraid to help in any way she could .

    Participant Feedback

  • “R&R gave me my first real opportunity to work in a new industry following my career change. I value the opportunity that you extended, the way in which everyone at R&R including Admin, Coordinators and fellow Support Workers welcomed the new greenhorn and the valuable experience gained. ”

    “Wonderful organisation doing some great programs and initiatives.”

    “Great place to work with awesome staff and clients keep up the good work”

    “I am very grateful and blessed that I have been part of a wonderful service during my time at R&R Disability Services.”

    Staff Feedback

  • I’m emailing today to tell you how great my support worker is; not only is he very patient, helpful and quick-thinking, but he’s also the most friendly worker I’ve had to date. Whenever I’m not feeling my best, he seems to see that and not push me to do things that I’d otherwise be willing to do, however when I am feeling able to do things, he encourages me to do it myself, he teaches me how to do it if I’m not understanding, or congratulates me when I do it by myself.

    Another Participant

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