Position Description

Job Title Group Facilitator
Employment Status Full Time
Location Coffs Harbour Area
Award SCHCADS Modern Award 2010
Level 3
Reports to General Manager


Responsible for the planning, implementation and evaluation of group activities under the NDIS service provision for participants of R&R Care. The role will include health promotion, assessment of leisure and social related needs and abilities, and activities education.

Key Responsibilities

Activity Development

  • Accountable for the development of an activity program that is both therapeutic, engaging and appropriate for the participants of R&R Care.
  • Delivery of quality activity program in a safe and supportive manner with beneficial outcomes for participants.
  • Data reporting and completion of participant documentation.
  • Managing the excel group spreadsheet.
  • Authorising group attendance in the TRACC’s system.
  • Ensuring group financial viability under NDIS pricing structure.
  • Brainstorming and implementing new group activities mapped against NDIS service provisions and participant needs.
  • Management of staff/participant group ratio.


Staff Liaison and Teamwork:

  • Day to day liaison with roster staff regarding required skillset, availability and group dynamics to meet the needs of participants.
  • Promote teamwork acknowledging staff achievements and successes, and provide support following their challenges and difficulties.
  • Promote teamwork through seeking feedback and encouraging participation in problem solving.
  • Day to day liaison with participants regarding service times and changes to services.
  • Ensure all participants enquiries are handled in a prompt, efficient and empathetic manner producing the desired outcome for the participant.
  • Participate in Staff “On Call” Emergency Service and ensure the “On Call” system is in place.
  • Lead by example, act as a role model for all staff.


Promote and develop a culture within the team and with participants of the service that reflects R&R’s vision and values by:

  • “Enabling Fuller Life Experiences”: Encouraging all individuals to create their own experiences by adopting a positive, strength based, empowerment approach.
  • Integrity – We can be Trusted: Demonstrating you are doing the right thing at all times and in all circumstances.
  • Creative – We are Flexible: Committed to turning new and inspiring ideas into reality.
  • Passion – We are Heart Driven: Ensuring we stand as a team to build resilience needed for R&R to withstand and grow stronger from continuous market challenges and disruptions.
  • Empowerment – We enable people to achieve: Promoting a continuous journey of personal growth and lifelong fulfilment for all staff and participants.
  • Accountability – We do what we say we will: Take responsibility for own work and for leading the team towards accomplishing goals.


Workplace Health and Safety: All R&R Care staff have a duty of care and a legal obligation to ensure that they:

  • Undertake work in a manner that is not harmful to their health and safety and the health and safety of others.
  • Comply with R&R Care WHS Management System requirements particularly manual handling, infection control, emergency procedures, food safety and personal protective equipment requirements.
  • Monitor workplace conditions and report:
    • ideas which may improve health and safety
    • any work related or personal injury or illness (where it may affect their ability to work safely)
    • hazards and incidents including any malfunction or inadequacies of equipment.
  • Correct minor hazards as applicable.
  • Attend and actively participate in WH&S and other mandatory training.


Essential Criteria for Position:

  • Cert IV in Leisure and Lifestyle and Health (or working towards same) or demonstrated experience working in activity officer role with people with a disability.
  • Understanding and acknowledgement of the cognitive and physical functions of individuals with a disability who have chronic conditions and a strong commitment to optimise the activities program for participants.
  • The ability to be able to communicate effectively and appropriately with all stakeholders.
  • Demonstrated ability to manage and organise resources and allocate priorities to ensure effective service delivery.
  • Demonstrated alignment with the philosophy of client centred care, which supports dignity, independence and informed consultative decision-making.
  • Demonstrated excellent time management and organisational skills and an ability prioritise work tasks.
  • Demonstrated ability to work in an environment which is frequently changing and has high client expectations and competing priorities.
  • Ability to work to a deadline.
  • Demonstrated high level computer literacy.
  • Well developed communication skills (written, verbal and listening) including high level telephone techniques.

Please note: a Criminal Record check and Working with Children check will be undertaken for the successful applicant with ongoing employment dependent on the outcome.

Apply for this role

  • Peter, myself and his family I would like to thank the staff for the wonderful opportunity you provided for our son.

    He enjoyed the camp immensely, I believe it is an experience that he will never forget.

    Peter (Participant)

  • I’m emailing today to tell you how great my support worker is; not only is he very patient, helpful and quick-thinking, but he’s also the most friendly worker I’ve had to date. Whenever I’m not feeling my best, he seems to see that and not push me to do things that I’d otherwise be willing to do, however when I am feeling able to do things, he encourages me to do it myself, he teaches me how to do it if I’m not understanding, or congratulates me when I do it by myself.

    Another Participant

  • Just wanted to thank you for the amazing support staff you have put into our home to help with our daughter . One outstanding support worker supported her in such a professional manner , and was not afraid to help in any way she could .

    Participant Feedback

  • “R&R gave me my first real opportunity to work in a new industry following my career change. I value the opportunity that you extended, the way in which everyone at R&R including Admin, Coordinators and fellow Support Workers welcomed the new greenhorn and the valuable experience gained. ”

    “Wonderful organisation doing some great programs and initiatives.”

    “Great place to work with awesome staff and clients keep up the good work”

    “I am very grateful and blessed that I have been part of a wonderful service during my time at R&R Disability Services.”

    Staff Feedback

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